Shipping policy
Shipping Policy
Last updated: Dec 1, 2025
We aim to provide fast, reliable, and transparent shipping on all orders. Please review our shipping practices below.
1. Shipping Carrier
All orders are usually shipped via different international couriers, which may vary depending on the service level we are experiencing at the time of shipping.
2. Shipping Costs, Import Taxes & Duties
To ensure a seamless experience for our customers:
- All shipping costs are included in the product price.
- All import taxes, customs duties, and tariffs are fully covered by us.
- There are no additional fees due upon delivery.
The total price displayed at checkout is the final amount you will pay.
3. Order Processing Time
Orders are processed within 1–2 business days after payment is confirmed, excluding weekends and public holidays.
Once your order ships, you will receive a a tracking number via email.
4. Estimated Delivery Time
Delivery times vary depending on destination:
- International orders: 7–10 business days on average
These are estimated timeframes and may be affected by customs clearance, weather conditions, or other unforeseen delays.
5. Shipping Destinations
We ship to most international locations. If your address is not eligible at checkout, please contact us prior to ordering.
6. Address Accuracy
Customers are responsible for providing complete and accurate shipping information. We are not responsible for delivery issues caused by incorrect or incomplete addresses.
If an address correction is needed, please contact us immediately. Changes cannot be guaranteed after shipment.
7. Delayed or Lost Packages
If your order is delayed or appears lost in transit, please contact us promptly. We will work with DHL to investigate and resolve the issue.
8. Damaged Packages
If your order arrives damaged, notify us within 48 hours of delivery and provide clear photos of the damage. We will assist with a replacement or other resolution.